FAQs

We require 25% deposit within 48 Hours and the balance paid 60 days prior to arrival

60 days prior to arrival

Check in time is 2pm

If you make arrangements with our office 1-2 days prior to your arrival

10 am

From our office.

Northern Exposure Realty
28 Bokissa Road
Palm Cove QLD 4879

This is very easy and once you have found the property required you can book online or by ringing our friendly team in the office.

Once you are in our web site just navigate via the search tool bar that shows, location, check in date, check in date and then press search. This will then list all properties available and then just click on your preferred Property for all details and you can book online or by ringing our friendly team in the office.

As long as the number of guests does not exceed the total number of people the property sleeps that is fine.

Contact us immediately and we will rectify this ASAP

You would only incur additional charges if there was excessive mess

We greatly appreciate it if you leave the property neat and tidy. The cleaners will come after your departure.

No

Just contact our office and we will be able to rebook you

Contact our office and we will be happy to post the item to you

Contact us straight away and we will do our utmost to rectify the situation ASAP

Our office hours are Mon – Fri 9:00am-5.00pm, Sat 9:00am-12.00pm (closed Sunday and Public Holidays).

Key collection and drop off is only via the office.

Address: 28 Bokissa Road, Palm Cove  Phone: 07 4059 0111

As you drive north up the Captain Cook Highway, take the left hand turning lane once you see the zoo. This will take you into Bokissa Road and we are located 100 meters in front of you on the right hand side.

Outside of our office hours, your keys will be in our key box located before the bridge on the left hand side on our office boardwalk. See photo below. There is no code or lock to the key box. Simply lift the lid and locate the Welcome Envelope with your details on the cover.