When I book my accommodation, do I have to pay a deposit?
We require 25% deposit within 48 Hours and the balance paid 60 days prior to arrival
When do I have to pay the balance of my accommodation?
60 days prior to arrival
What time can I check into my accommodation?
Check in time is 2pm
What if I arrive earlier, can I check in early?
If you make arrangements with our office 1-2 days prior to your arrival
What time is check out?
Where do I collect the keys from?
From our office.
Northern Exposure Realty
28 Bokissa Road
Palm Cove QLD 4879
How do I make a booking?
How Do I Find Accommodation?
Once you are in our web site just navigate via the search tool bar that shows, location, check in date, check in date and then press search. This will then list all properties available and then just click on your preferred Property for all details and you can book online or by ringing our friendly team in the office.
Are We Allowed to Have Extra Guests Stay for a Night or Two?
As long as the number of guests does not exceed the total number of people the property sleeps that is fine.
What if the house is not clean on arrival?
Contact us immediately and we will rectify this ASAP
What if the house is not left clean on our departure?
You would only incur additional charges if there was excessive mess
Do we have to clean the property before we leave?
We greatly appreciate it if you leave the property neat and tidy. The cleaners will come after your departure.
Are pets allowed inside pet friendly properties?
How do I rebook this property for next year, i.e. Christmas and or School holidays etc?
Just contact our office and we will be able to rebook you
What if we leave something behind?
Contact our office and we will be happy to post the item to you
What if something breaks during my stay?
Contact us straight away and we will do our utmost to rectify the situation ASAP
What are our office hours?
Our office hours are Mon – Fri 9:00am-5.00pm, Sat 9:00am-12.00pm (closed Sunday and Public Holidays).
What if I’m arriving out of office hours?
Key collection and drop off is only via the office.
Address: 28 Bokissa Road, Palm Cove Phone: 07 4059 0111
As you drive north up the Captain Cook Highway, take the left hand turning lane once you see the zoo. This will take you into Bokissa Road and we are located 100 meters in front of you on the right hand side.
Outside of our office hours, your keys will be in our key box located before the bridge on the left hand side on our office boardwalk. See photo below. There is no code or lock to the key box. Simply lift the lid and locate the Welcome Envelope with your details on the cover.
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