COVID CANCELLATION POLICY:
All cancellations must be in writing and will attract an administration fee of $150 per cancelled booking.
We understand that many of our guests travel plans may be impacted by the spread of Corona Virus and various government travel restrictions.
Should this occur and you are unable to travel, in the first instance we are offering our guests the opportunity to move their booking without penalty to another time. However the cost of the stay will be as per tariffs listed at the time of this change and the original booking cost cannot be honoured if any increases have occurred since the time of your original booking.
Guests may also be request to cancel their booking and request a refund (booking fees, credit card merchant fees and 3rd party service fees are non refundable.)
The Corona Virus has had a significant impact on everyone. This situation is unprecedented, evolving and challenging for all involved. Whilst this is outside of our control, we are doing everything we can to support our guests and clients. We thank you for your patience and ongoing support